Last updated: February 19, 2017
How We Collect Information About You
When expressing an interest in obtaining information about the applications and services offered by Text IQ (the “Services”), Text IQ may require you to provide personal contact information, such as your full name, company name, job title, address, phone number, and email address. (“Personal Information”). If you choose to purchase the Services, Text IQ may also require you to provide financial or billing information, such as as billing name, billing address, and credit card number.
In addition, like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We may also use third party services such as Google Analytics that collect, monitor and analyze information about visitor traffic on our Site.
Text IQ does not intentionally collect information from or about any individual who is under 13 years old.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information, customize your user experience, and measure the effectiveness of our marketing efforts. We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
Text IQ may use information from session and persistent cookies in combination with your Personal Information to provide you with information about Text IQ and the Services. Text IQ may also use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Site to personalize your visit.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Text IQ may share certain information that it collects using cookies with third parties. For example, Text IQ may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Site, such as Google Analytics.
How We Use The Information We Collect
Our primary purpose in collecting Personal Information about you is to perform the services you request and provide you with a smooth, efficient, and customized user experience. For example, if you fill out our Contact web form , Text IQ will use the information provided to contact you about your interest in the Services.
We may also use your Personal Information to improve the Site, resolve disputes, and to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences.
Text IQ will never sell or rent your Personal Information to third parties.
How We Share Information With Third Parties
We may share your personal information with:
- Service providers under contract who help with parts of our business operations such as bill collection, marketing, and technology services. Our contracts require these service providers to only use your information in connection with the services they perform for us, and prohibit them from selling your information to anyone else;
- Law enforcement, officials, or other third parties if required by law or if Text IQ reasonably believes that use or disclosure is necessary to protect Text IQ’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Before Text IQ shares your information with any third party that is not acting as an agent to perform tasks on behalf of and under the instructions of Text IQ, Text IQ will enter into a written agreement requiring that the third party to provide at least the same level of privacy protection as required hereunder.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information regarding the Services. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of Text IQ’s marketing emails.
How We Protect and Store Information
The security, integrity, and confidentiality of your Personal Information is extremely important to us. Text IQ uses commercially reasonable security measures to protect your Personal Information, but unfortunately no security measures are perfect or impenetrable.
We store and process your information on our computers in the United States and elsewhere in the world where Text IQ facilities or our service providers are located.
Text IQ retains the information we receive as described in this Privacy Statement for the length of time needed to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
As part of using our Services, Customers may submit electronic data or information to the Services (“Customer Data”) which may include personal information. Text IQ generally has no direct relationship with the individuals to whom Customer Data may pertain, which we process on the behalf of our Customers. Any uses of Customer Data by Text IQ are done so pursuant to a written agreement between Text IQ and the Customer. If personal information pertaining to you as an individual has been submitted to us by a Customer as Customer Data and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with the Customer (or his/her organization) directly.
How You Can Access or Change Your Information
You may update or change your information by making a request to firstname.lastname@example.org. Requests to access, change, or delete this information will be handled within 30 days.
How You Can Contact Us